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Returns must be authorized.
Email us so we can obtain a Return
Authorization Number (RMA #).
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A return or
exchange must be made within 14 calendar days of receipt.
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Returns must be in new, resalable condition with all
original packaging.
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Defective products are repaired or replaced under the
terms and conditions of the manufacturer's warranty.
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Returns may
be subject to a 25% restocking/reconditioning fee plus shipping costs.
Additional fees may apply to PayPal transactions.
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Paint is not returnable. If your shipment was damaged,
return all of the product so it can be processed and verified as being
damaged for UPS claim handling. Refunds/replacements will not be given
without submitting a claim with UPS.
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If your
shipment is missing items or has damaged items, you must make a claim by
emailing us within 24 hours of receipt.
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Most RMA's are handled on our end so RMA # forms are
not always included with your order.
Click here to download it if we've
instructed you to make the return directly to the manufacturer/supplier
yourself.
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If you have any product issues with a Kingman USA
product, contact us first.
